Sometimes the right HVAC company does more than swap out a system. It changes the whole experience. Britney saw this difference first-hand and shared why, in her own words, "We Are So Thankful We Found Them."
From Second Quote to First Choice
Britney first called Guthrie Heating after another company had already told her she needed an AC replacement. She expected to sign off and move forward. Instead, Jason, the owner, started by confirming the original diagnosis rather than simply agreeing with it.
He checked the system carefully and found the compressor had failed and had shorted to ground. Recent storms and lightning in the area raised a red flag for him. This clue led him to a different conversation than Britney expected.
Here is how she described it:
"Guthrie Heating was the second quote we received for our HVAC replacement, and we are so thankful we found them! Jason, the owner, gave us a much more reasonable price, but he also discovered that our unit had likely failed due to lightning or a power surge and recommended that we contact our insurance company before moving forward. (The more expensive company didn't mention this at all.)
Because of his advice, our replacement ended up being covered by insurance, and we only had to pay our deductible. We feel incredibly fortunate and are so grateful that Jason took the time to point us in the right direction.
On installation day, his entire crew was friendly and professional. They did a great job, and we would absolutely recommend Guthrie Heating to any of our friends and family!"
Honest Guidance Before a Big Decision
Jason later described what guided his approach to Britney's system.
Jason's goal was to ensure Britney understood all her options before making a major investment. After the team diagnosed the failed compressor and found evidence that it had shorted to ground, Jason recognized that the recent lightning activity in the area might have caused the failure and that it might qualify for insurance coverage. He felt it was important to point this out rather than move straight to a replacement.
The team was glad Britney trusted them, and even happier that they were able to help her get the outcome she deserved.
This mindset reflects how Guthrie Heating approaches every job. The team confirms the diagnosis, explains what they find in plain language, and points out options many homeowners may not realize they have.
A Careful Installation, Start to Finish
Once Britney's insurance approved the replacement, Jason brought a larger crew to complete the AC installation in one day and reduce disruption in her home. The team used floor runners and protective materials to keep work areas clean and safeguard her property.
They also reviewed the installation scope and found some existing components and accessories did not need replacement. Instead of swapping everything out, they reused what still worked and adjusted the price to match the actual work.
Britney mentioned feeling thankful to have found Guthrie Heating, and the feeling went both ways. Our team appreciated how accommodating and easy to work with she was throughout the process.
If you need clear answers about your heating or cooling system and want straightforward options before you decide, contact Guthrie Heating today!